Terms and Conditions for Touchpoint Global Services

Date # 1st June 2026

Jurisdiction: Ahmedabad, Gujarat, India

1. Website Disclaimer

This website, TouchpointGlobalServices.in and TPGS.in, is owned and operated by Touchpoint Global Services, a business solutions provider registered under the Government of India as an MSME with a valid GST certificate. Based in Ahmedabad, Gujarat, we offer tech-enabled business support, customer service solutions, and process optimization services to clients globally.

By using our website and services, you acknowledge that:

• We act as independent service providers, not representatives of your business unless specifically contracted.

• We do not provide legal, financial, or compliance guarantees.

• The information provided on this website is for general guidance only.

• You are responsible for validating all critical business decisions independently.

2. Certifications

Touchpoint Global Services has undergone verification and due diligence processes to ensure our operations align with relevant Indian laws and global service standards.

3. Intellectual Property Rights

Unless otherwise stated:

• All website content, branding, UI/UX design, service models, internal tools, data, and materials are the intellectual property of Touchpoint Global Services.

• Unauthorized use, duplication, or dissemination is prohibited and may lead to legal action under the Copyright Act, 1957 and Trademarks Act, 1999.

4. Limitation of Liability

Touchpoint Global Services shall not be liable for:

• Indirect, incidental, or consequential damages resulting from the use of our services or website

• Service interruptions caused by third-party systems, client-side delays, or force majeure events

We provide business support services and cannot be held liable for the internal outcomes or strategic decisions of client organizations.

5. Personal Use Only

Content and tools available on our website are intended for personal or organizational use as per the service agreement. Reproduction, resale, or repurposing of our materials or systems is strictly prohibited without written consent.

6. Pricing and Typographical Errors

In the event of pricing errors or incorrect information on the website:

• We reserve the right to cancel any ongoing service or invoice

• If a payment has been made, any eligible refund will be processed within 90 business days as per refund terms

7. Refund and Cancellation Policy

All services are generally non-refundable, unless explicitly stated in a signed agreement.

⛔ No Refund Will Be Provided If:

• The service has been initiated or partially delivered

• You fail to provide required inputs or approvals within agreed timelines

• There is a change in business strategy or management decisions on your end

• Delays or disruptions are due to third-party dependencies

✅ Refunds (if applicable) are only processed upon:

• Submission of a valid written request before project kickoff

• A signed acknowledgment of no chargeback or dispute initiation

• Approval by our internal compliance and service review team

Refunds, if approved, will be processed within 90–180 business days via cheque or bank transfer.

8. Client Responsibilities

Clients are expected to:

• Provide complete, accurate, and timely information

• Respond promptly to service-related queries

• Grant relevant access, credentials, or assets needed for service execution

• Adhere to project timelines and milestones

Fraudulent or misleading inputs will result in service termination without refund.

09. Changes in Requirements

We are not responsible for outcomes affected by:

• Changes in your internal business requirements

• Market or regulatory shifts impacting your operations

• Third-party software updates or licensing terms

Our scope remains limited to the deliverables outlined in the service agreement.

10. Cancellation of Services by Us

We reserve the right to cancel or suspend services if the client:

• Fails to provide inputs or approvals within 30 days

• Shares incorrect or misleading information

• Engages in abusive communication

• Defames or misrepresents our company publicly

• Breaches the signed service agreement or terms of engagement

11. Jurisdiction

All disputes or claims shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, governed by Indian laws.

12. Code of Conduct

Clients and users of our services must:

• Maintain professional and respectful communication

• Avoid defamatory or false public statements (as per the IT Act, 2000 and Indian defamation laws)

• Not misuse our platform, data, or branding in any form

Violations may lead to legal and/or service-related action.

13. Force Majeure

Touchpoint Global Services is not liable for service disruptions due to:

• Natural disasters

• Government restrictions or legal notices

• Political unrest or civil emergencies

• Major technical outages outside our control

14. Data Protection

We comply with the Digital Personal Data Protection Act, 2023. Client data is used solely for service execution, project communication, and internal analytics. No data is shared externally without prior consent, except where required by law.

15. Acceptance of Terms

By engaging our services, signing an agreement, or making a payment, you acknowledge and agree to these Terms & Conditions.

No services will be delivered unless these terms are accepted.

📩 Contact Information

Touchpoint Global Services
📍 Ahmedabad, Gujarat, India
📧 Email: Connect@touchpointglobalservices.com
🌐 Website: www.touchpointglobalservices.com