Privacy Policy – Touchpoint Global Services

Date # 1st June 2026

Touchpoint Global Services ("we", "our", "us") is committed to protecting the privacy and security of all personal and business information shared with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or interact with our digital platforms.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal and professional information:

• Full name and job title

• Company name and business details (if applicable)

• Contact information (email address, phone number)

• Communication history with our team

• Preferences and interests related to business support or customer service

• Location data (if permitted)

• Any other information voluntarily submitted through forms, email, chats, or calls

This data may be collected via:

• Website forms

• Mobile or web applications

• Email, chat, or phone communications

• Direct interactions with our staff

2. Purpose of Data Collection

We collect your information to:

• Understand your business needs

• Provide customized tech-enabled support and customer service solutions

• Communicate updates related to ongoing services

• Improve our website, tools, and service offerings

• Maintain internal records for operational, compliance, and billing purposes

• Meet legal and regulatory obligations

📌 We will never sell your data or use it for unsolicited marketing without your clear and explicit consent.

3. Use and Disclosure of Information

We only use your personal and business data for the purpose for which it was collected.

• Data is accessible only by authorized personnel under confidentiality obligations.

• We do not share your data with third parties unless:

  • It is necessary to deliver services (e.g., third-party CRM, cloud platforms under data protection agreements)

  • You have given us explicit permission

  • It is legally required by authorities, courts, or regulatory bodies

You may opt in to receive newsletters or service updates. Marketing communications will only be sent with your consent.

4. Third-Party Links

Our website may include links to third-party websites or tools. These external sites are governed by their own privacy policies. Touchpoint Global Services is not responsible for their content, data handling practices, or privacy standards.

5. Mobile App Permissions (if applicable)

If using our mobile applications, we may request access to the following:

• Location – For geo-targeted service support

• Storage – To save reports and data

• Camera – For profile setup or document uploads

• Microphone – For voice-based support

• Identity / Gmail – For quick sign-in

• Photos / Files – For uploading business documents

• SMS – For OTP autofill during login/signup

• Device ID & Call Info – To assist in resolving device-specific issues

⚠️ All permissions are optional. Denying access may limit certain features but will not restrict core services.

6. Data Security

We employ strict administrative, physical, and technical measures to safeguard your data, including:

• End-to-end encryption

• Secure servers and firewalls

• Regular security audits

• Controlled access to sensitive data

We continuously monitor systems to prevent unauthorized access, modification, or loss of your information.

7. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of inaccurate or outdated data

• Withdraw consent (where applicable)

• File a complaint with the Data Protection Board of India

To exercise any of these rights, email us at: connect@fcis.in

8. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in law or service practices. Any updates will be published on this page with the new effective date.

We recommend reviewing this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

For questions, feedback, or concerns related to this Privacy Policy or our data protection practices:

📧 Email: connect@touchpointglobalservices.com

📍 Location: Ahmedabad, Gujarat, India

Our support team will respond promptly to all genuine inquiries.